plbest Privacy Policy

plbest is the Philippines' trusted online casino and sports betting platform, serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and across the archipelago. As a PAGCOR-regulated gaming platform, plbest operates under strict obligations regarding the collection, use, storage, and protection of personal data belonging to our players and website visitors.

This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines (the "DPA"), and the implementing rules and regulations issued by the National Privacy Commission (NPC). Where applicable, this policy also reflects the requirements of PAGCOR's data governance standards for licensed online gaming operators.

This policy applies to all personal data processed by plbest in connection with:

• Registration and maintenance of plbest player accounts;
• Access to and use of the plbest website at plbest.net and any associated mobile-optimised interfaces;
• Deposits, withdrawals, and payment transactions processed through the platform;
• Participation in casino games, sports betting, live dealer tables, slots, bingo, and other plbest gaming products;
• Interactions with plbest customer support, including live chat, email, and account support requests;
• Participation in promotional offers, bonuses, loyalty programmes, and marketing communications.

If you have any questions about this Privacy Policy or how plbest handles your personal data, please refer to Section 15 (Contact & DPO) for the appropriate contact details.

For the purposes of the Data Privacy Act of 2012 and all applicable Philippine data protection regulations, plbest acts as the personal information controller in respect of the personal data collected from and about its players and website visitors.

As personal information controller, plbest determines the purposes for which your personal data is collected and processed, the means by which it is processed, and the appropriate security standards that apply to its storage and handling.

plbest has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy, the Data Privacy Act of 2012, and all NPC-issued regulations and guidelines. The DPO can be contacted as described in Section 15 of this policy.

plbest collects personal data from you directly (when you provide it during registration, verification, or support interactions), automatically (when you access and use the platform), and in some cases from third parties (such as payment processors and identity verification services). The categories of personal data we collect are as follows:

plbest does not collect sensitive personal information beyond what is strictly required for identity verification, regulatory compliance, and responsible gaming purposes. We do not collect biometric data, religious affiliation, political opinions, or health data unless specifically required by PAGCOR regulation and disclosed to you at the point of collection.

plbest uses the personal data it collects for the following purposes:

• Account Registration & Management: To create, maintain, and administer your plbest account, verify your identity and age (21+ requirement), and enable you to access all platform features.
• KYC & Regulatory Compliance: To fulfil PAGCOR's Know Your Customer requirements, comply with the Anti-Money Laundering Act of 2001 (AMLA) and its amendments, and report to the Anti-Money Laundering Council (AMLC) where legally required.
• Payment Processing: To process your deposits via GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ, USDT TRC20, Coins.ph, and to process your withdrawal requests in Philippine Peso (PHP).
• Platform Operation & Improvement: To deliver games and betting services, monitor platform performance, diagnose and fix technical issues, and improve the overall plbest user experience.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and any other prohibited conduct as defined in the plbest Terms & Conditions.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, implement player-requested deposit limits or self-exclusion measures, and comply with PAGCOR's responsible gaming framework.
• Customer Support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
• Marketing Communications: To send you promotional information about plbest bonuses, new game releases, sports betting offers, and platform updates — but only where you have given your explicit consent and have not subsequently withdrawn it.
• Legal Obligations: To comply with court orders, regulatory directions, law enforcement requests, PAGCOR audit requirements, and any other legal obligations applicable to plbest as a licensed Philippine online gaming operator.

Under the Data Privacy Act of 2012, plbest must have a lawful basis for each purpose for which it processes your personal data. The legal bases plbest relies on are as follows:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary to perform the contract between you and plbest — specifically, to operate your account and deliver the gaming and betting services you have registered for.
• Legal Obligation: Processing your KYC data, transaction records, and gaming activity data is required to comply with PAGCOR licensing conditions, the AMLA, and directions from the NPC, AMLC, and other Philippine regulatory authorities.
• Legitimate Interests: Processing technical data and gaming activity data for fraud prevention, platform security, and responsible gaming monitoring is based on plbest's legitimate interest in protecting the integrity of its platform and the welfare of its players.
• Consent: Processing your contact data for marketing communications is based on your explicit opt-in consent, which you may withdraw at any time through your account settings or by contacting plbest support.

plbest does not sell your personal data to any third party under any circumstances. plbest may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Service Providers: GCash (G-Xchange Inc.), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other payment processors listed in the plbest cashier, solely for the purpose of processing your deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC and AML screening services engaged by plbest to verify government-issued IDs and screen player names against international sanctions and watchlists.
• Gaming Platform Providers: Game software developers and live dealer studio operators whose games are available on the plbest platform may receive limited technical data (e.g., player session tokens) necessary to deliver their games. These providers are contractually prohibited from using this data for any purpose other than game delivery.
• Regulatory & Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine courts, and law enforcement agencies, where plbest is legally required to make such disclosures.
• Professional Advisors: plbest's lawyers, auditors, and accountants, where access to your data is necessary for plbest to obtain professional advice and comply with its legal and regulatory obligations.

plbest treats your financial data with the highest level of care. The following specific protections apply to payment-related personal data processed through the plbest platform:

• plbest does not store your full GCash PIN, Maya wallet password, BPI/BDO/Metrobank internet banking credentials, or debit/credit card CVV numbers at any point. These details are entered directly into the payment provider's secure interface and are never transmitted to or stored by plbest.
• Payment transactions are tokenised by our payment gateway partners. plbest retains only the tokenised reference, transaction amount, date and time, and the last four digits of the account or wallet number (where applicable) — sufficient for reconciliation and dispute resolution purposes only.
• All deposits and withdrawals on the plbest platform must originate from a payment method registered in your own name. Third-party payments are prohibited and will trigger an AML review. This requirement exists to protect you and to ensure compliance with Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction, as required under the AMLA and PAGCOR's record-keeping requirements.

plbest uses cookies and similar tracking technologies on the plbest.net website to ensure platform functionality, improve user experience, and gather analytics data that helps us understand how Filipino players use and navigate the site. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are required for the plbest platform to function. They manage your login session, maintain your account authentication state, and enable core features such as the game lobby, cashier, and live betting interface. These cookies cannot be disabled without preventing normal use of the platform.
• Functional Cookies: These cookies remember your preferences, such as your preferred language (English/Filipino), display settings, and last-visited game category, to provide you with a more personalised platform experience.
• Analytics Cookies: plbest uses anonymised analytics cookies to understand aggregate user behaviour on the platform — such as which game categories are most visited, average session durations, and device types used by Filipino players accessing the site. This data is used to improve the platform and does not identify you personally.
• Security Cookies: Short-lived cookies used to detect and prevent fraudulent access attempts, support CAPTCHA verification, and protect against cross-site request forgery (CSRF) attacks.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into and using the plbest platform. Analytics and functional cookies can be disabled without preventing access to core platform features, but doing so may reduce the quality of your experience.

plbest retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, comply with applicable Philippine legal and regulatory requirements, and resolve any disputes that may arise. The following general retention periods apply:

• Account Data: Retained for the duration of your plbest account's active period, plus a minimum of five (5) years following account closure, as required by PAGCOR and the AMLA.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of account closure, in compliance with AML record-keeping obligations under Philippine law.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, consistent with AMLC reporting requirements.
• Gaming Activity Logs: Retained for three (3) years from the date of the relevant gaming session, for dispute resolution and responsible gaming monitoring purposes.
• Support Correspondence: Retained for two (2) years from the date of the last support interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your account plus two (2) years following account closure, to provide evidence of consent in the event of a regulatory inquiry.

Upon expiry of the applicable retention period, plbest will securely delete or anonymise your personal data in a manner that prevents reconstruction or identification.

plbest implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. These measures include:

• 256-Bit SSL/TLS Encryption: All data in transit between your device and the plbest platform is encrypted using industry-standard 256-bit SSL/TLS protocols, consistent with the security standards applied by Philippine banks.
• Data Encryption at Rest: Sensitive personal data stored in plbest's databases — including identity documents and KYC records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within plbest's internal systems is restricted on a strict need-to-know basis, with role-based access controls, multi-factor authentication for staff, and comprehensive access audit logging.
• Regular Security Audits: plbest's platform and data security infrastructure are subject to regular independent security assessments and penetration testing to identify and remediate vulnerabilities.
• Data Breach Response: plbest maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, plbest will notify the NPC and affected players within the timeframes required by the Data Privacy Act of 2012 and NPC regulations.

Under the Data Privacy Act of 2012 and NPC regulations, you have the following rights in respect of the personal data plbest holds about you:

To exercise any of the above rights, please contact plbest's Data Protection Officer using the contact details set out in Section 15 of this Privacy Policy. plbest will respond to all verified data subject requests within thirty (30) days of receipt, consistent with the timeframes prescribed by the NPC.

The plbest platform is strictly intended for individuals who are 21 years of age or older, consistent with Philippine law governing online casino and sports betting participation. plbest does not knowingly collect personal data from individuals under the age of 21.

As part of the mandatory KYC process, plbest verifies the age of every player using government-issued identification. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending regulatory review, and the matter will be reported to PAGCOR in accordance with our licensing obligations.

If you are a parent or guardian and you believe that a minor under your care has registered a plbest account or provided personal data to plbest without your consent, please contact our Data Protection Officer immediately using the contact details in Section 15. plbest will investigate and take appropriate action, including account closure and secure deletion of the minor's data, without delay.

plbest does not direct any marketing communications toward individuals under the age of 21, and our advertising practices are designed to target only verified adult audiences consistent with PAGCOR's responsible gaming standards.

plbest may send you marketing communications about bonuses, promotions, new game releases, live sports betting offers (including PBA, NBA, UFC, and international football), and platform updates by email, SMS, or in-app notification — but only where you have given your explicit prior consent.

Your marketing preferences can be managed at any time through the notification settings section of your plbest account. You may opt out of any or all marketing channels independently. Opting out of marketing communications will not affect your ability to use the plbest platform, receive transactional notifications (such as deposit and withdrawal confirmations), or access customer support.

plbest does not engage in unsolicited bulk marketing (spam). If you receive a communication purporting to be from plbest that you did not consent to, please report it to our support team using the contact information in Section 15 so we can investigate.

plbest reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable Philippine law and NPC regulations, changes in PAGCOR's licensing requirements, or changes in the way plbest operates its platform and processes personal data.

When plbest makes material changes to this Privacy Policy — that is, changes that significantly affect your rights or the way your personal data is processed — plbest will notify you by:

• Posting a prominent notice on the plbest.net website home page;
• Sending a notification to your registered email address or phone number; and/or
• Displaying an in-platform notification upon your next login to plbest.

The "Last Updated" date at the top of this Privacy Policy will always reflect the date on which the most recent version became effective. Your continued use of the plbest platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and contact our support team to close your account.

Minor amendments — such as corrections of typographical errors, clarifications that do not change the substance of the policy, or updates to contact information — may be made without advance notice and will be effective immediately upon posting.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way plbest processes your personal data, you may contact us through the following channels:

If you are not satisfied with plbest's response to your data privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for the administration and enforcement of the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available through the NPC's official government channels.

plbest is committed to working constructively with you and with the NPC to resolve any data privacy concerns promptly and in good faith.